200 Butlers at your service in just one click around the greater Brussels area

200 Butlers at your service in just one click around the greater Brussels area

Launch Your Private Butler

Brussels - Ever wished someone would do your daily groceries, laundry, dog-walking? Or your errands would get sorted in a click? Thanks to a new Belgian peer-to-peer application, Your Private Butler, 200 butlers are at your service to make your life easier in Brussels. The sharing economy platform aims to make personal assistant and butler services (instant fetch and delivery from any shop, errands, laundry, petsitting, garden works) available for everyone with a smartphone. The platform connects clients’ requests with butlers instantly and operates on a strictly on-demand basis, with no fixed membership fees.

Simple. Trusted. Helpful.
The Butler application was created to serve the growing needs for on-demand personal services in large urban areas, to provide more freedom, time and flexibility to the citizens of Brussels and thus significantly improving the quality of their life. 

After downloading the application from the App store and registering a profile, a small tutorial helps you to choose the right type of request (delivery, laundry, pet sitting or garden works). When clicking one of the icons, you need to specify 4 things:

  • What do you need? 
  • ​Where do you need it?
  • When?
  • How much is the maximum amount you are willing to spend for the purchase or service? 

What happens after the request is placed?
When the customer, clicks on the "Order now" button the Your Private Butler (YPB) receives the authorisation from the customer to block the amount marked in the "How much" field. This allows the butlers the security of being payed immediately after the missions. However, the payment only happens upon the receipt of goods or completed services. All payments are SSL secured via third party payment provider STRIPE, no cash payment necessary.

Thanks to integrated geolocation the Butlers (students, operating under the sharing economy law) - who are in the vicinity of the request delivery point - are receiving a notification for the mission in their app. Simultaneously the customer is able to see the Butlers, who are accepting the mission and are available to fulfil the request.

The customer chooses his Butler. At this point the Butler is notified to go and fulfill the request, according to the company's guidelines: within 30-60 minutes or to the pre-booked time-slot. The in-app-chat function is activated, allowing the client and the butler to get in touch during the mission, sending text and pictures for more accurate communication. The customer and the butler both have the possibility to contact customer support, by clicking to the support button.

As the final step, the butler makes the delivery at the indicated place and time. By clicking the "Finalise" button in the app, payment preview shows up, informing the clients of the actual spent amount upon which final payment is issued and transacted between the customer and YPB and also between YPB and the butler. After the request is fulfilled mutual evaluation enables trustworthy feedback system about your experience.

Christophe Degraeve, founder of Your Private Butler: “Time is the most valuable commodity that we can't buy...working long hours and extremely difficult traffic situations in Brussels inspired us for the Butler app. We wanted to create a cool and fast mobile platform, that is a pleasure to use and makes the habitants of Brussels life easier.

Trust is very important within the Butler community. Monthly free butler trainings on interaction with customers, tutorials and quality control ensures their high standards.

Nikoletta Gyenes, co-founder Your Private Butler adds: "Our aim is to grow the platform to 500 dedicated people, who want to help others on a peer-to-peer basis and are just as passionate about making the world a better place as the founders are. For us, it is a priority to keep the personal touch and be consistent on quality, even when growing bigger.

More than an app, meet the Butler community
Currently 200 personally interviewed and briefed, multi-lingual university students are at your service and are the core part of the Butler community. The service is available in greater Brussels area. The good news for the Butlers? Not only making extra money by helping others and having flexible work hours, but they also receive same day payment for their work from the platform. Other advantage: thanks to the geolocation their missions are nearby, reducing lost time for traveling.

The Your Private Butler application is free to download in the App Store and available in Brussels.

Your Private Butler is part the Start it @kbc accelerator which supports innovative and scalable entrepreneurship.

Contact us
Nikolette Gyenes Your Private Butler
About Start it @KBC

Start it @KBC supports and promotes entrepreneurs with innovative ideas and scalable business models. As such, it is Belgium’s largest community of start-ups. As a pioneer in Belgium, Start it @KBC aims to have a positive impact on the country’s economy and society. 

 For their first 3 months at Start it @KBC, start-ups join a strong, tailor-made accelerator programme while continuing to profit from top-notch mentorship, diverse expertise, an extensive international network and an inspiring co-working space for a period of 18 months. Start it @KBC continuously adapts its programme in co-creation with its start-ups.  

One of Start it @KBC’s key objectives is to stimulate (international) cross-pollination between more than 650 start-ups and scale-ups but also amongst investors, experienced mentors, experts from a wide variety of domains (technology, sales, legal, marketing, communication, etc.) and other global accelerators and incubators. The community also plays a leading role in promoting diversity and female entrepreneurship. 

Start it @KBC also has a clear international vision. In addition to hubs in Antwerp, Brussels, Ghent, Hasselt, Leuven, Kortrijk and Budapest, the community also includes a presence in New York. As of 2017, Start it @KBC has been a member of the Global Accelerator Network (GAN), a select network of 120 global accelerator programmes, offering extra opportunities for start-ups on the international stage and up to 1 million dollars’ worth of exclusive advantages from technology partners.

Via the Start it @KBC’s Corporate Incubation Program, start-up teams within large companies have also been able to transform innovative ideas into fully-fledged businesses under the guidance of Start it @KBC. 

Start it @KBC began in 2014 as a partnership between AccentureCronos GroepFlanders DCimecjoynKBCMobile VikingsTelenet Kickstart and local academic partners. 

Start-ups can apply to the programme at any time via the website www.startit.be. The selected founders are then invited to pitch their idea to a professional jury at 1 of 2 pitch events per year, after which a new batch of start-ups begin their entrepreneurial journey at Start it @KBC. 

For more information: www.startit.be
For Start it @KBC logos and images: startitkbc.prezly.com/media
Press kit Start it @KBC

Start it @KBC
Sint-Pietersvliet 7
2000 Antwerpen